Customer Care

Contacting New Mexico Airlines

We love to hear from our Customers and we encourage you to send us your comments and questions by U.S. mail. At New Mexico Airlines we steer clear of the chat-style, instant response, casual email format and focus on meaningful Customer dialogue. This is not because we don’t care. It’s because that style counters our commitment to Customer Service.

Our customers deserve accurate, specific, personal, and professionally written responses to their questions and concerns. It takes time to research, investigate, and compose a real business letter. We answer every letter we receive in the order it arrives, and we streamline in order to keep our costs low, our people productive, our operating efficiency high, and our responses warm and personal.

Mailing Address

New Mexico Airlines
PO Box 20280
Mesa, AZ 85277-0280

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* All fares listed on newmexicoairlines.com are per customer and per flight, and include the base fare plus a federal excise tax and all fuel surcharges. Fares do not include (a) a federal segment fee of up to $3.70 per U.S. domestic flight segment (a flight segment is defined as one takeoff and landing) of a passenger’s itinerary; (b) up to $18 per round trip in airport assessed Passenger Facility Charges (PFCs); or (c) a September 11th Security Fee of up to $5 one-way.