Terms of Use

Thank you for visiting pacificwings.com, and any other web site owned and operated by Pacific Wings. We hope that you will find the Pacific Wings web sites informative and easy to navigate, and that you will visit regularly.

Your use of the Pacific Wings web sites and our Company Information is subject to these terms and conditions, and by using our web site, you agree to these terms and conditions. Pacific Wings reserves the right to change these terms and conditions without notice.

Ownership of Company Information

Information concerning Pacific Wings and its services, including flight schedules, routes, fares, text, graphics, button icons, audio and video clips, digital downloads, data compilations, logos and information regarding the status of Pacific Wings flights, etc. is referred to as "Company Information." Pacific Wings owns all copyrights, trademarks, service marks, trade names related to the Company Information and the Company Information is proprietary to Pacific Wings.

Terms and Conditions of Use

Pacific Wings web sites and any Company Information is available to you only to learn about, evaluate, or purchase Pacific Wings' services and products. Unless you are an approved Pacific Wings travel agent, you may use the Pacific Wings web sites and any Company Information only for personal, non-commercial purposes. Except in connection with your authorized use of the Pacific Wings web sites, you may not copy, modify, display, license, distribute, transmit, display or download the Company Information without Pacific Wings' written consent. Do not use the Pacific Wings web sites to make any speculative or false reservation.

You may not use any "deep-link," "page-scrape," "robot," "spider" or other automatic device, program, algorithm or methodology which does the same things, to access, acquire, copy, or monitor any portion of the Pacific Wings web sites or any Company Information. Any use of the Pacific Wings web sites which results in the depletion of web site infrastructural resources is not authorized. When you use the Pacific Wings web sites or Company Information for an authorized purpose, you should include all proprietary notices without changing or hiding them. As a condition of your use of the Pacific Wings web sites, you promise that you will not use the Pacific Wings web sites or Company Information for any purpose that is unlawful or prohibited by these terms and conditions.

Privacy Policy

Pacific Wings is concerned about your right to privacy. When you visit the Pacific Wings web sites, you can be assured that any information you share with us will be treated with the utmost confidentiality and will not be disclosed to any entity outside of Pacific Wings or its Preferred Partners as outlined in Special Offers.

Security

Pacific Wings' web site uses powerful encryption, which makes it very difficult for others to gain access to data contained in your personal and payment information and confirmation page.

Contacting Pacific Wings

We love to hear from our Customers and we encourage you to send us your comments and questions by U.S. mail. At Pacific Wings we steer clear of the chat-style, instant response, casual email format and focus on meaningful Customer dialogue. This is not because we don’t care. It’s because that style counters our commitment to Customer Service.

Our customers deserve accurate, specific, personal, and professionally written responses to their questions and concerns. It takes time to research, investigate, and compose a real business letter. We answer every letter we receive in the order it arrives, and we streamline in order to keep our costs low, our people productive, our operating efficiency high, and our responses warm and personal.

Links to Other Sites

The Pacific Wings web sites may have links to Preferred Partner web sites which are not operated, controlled or maintained by Pacific Wings. While we try to only provide links to those web sites which are in good taste and not offensive to visitors of the Pacific Wings web sites, Pacific Wings is not responsible for the content of such web sites and cannot guarantee that such web sites will not change without our knowledge, and inclusion of such links in the Pacific Wings web sites does not imply Pacific Wings' endorsement or approval of the linked sites or their content.

Liability Disclaimer

THE CONTENT AND COMPANY INFORMATION FOUND ON THE Pacific Wings WEB SITES IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY CONCERNING THE INFORMATION, SERVICES, OR PRODUCTS OFFERED OR PROVIDED THROUGH OR IN CONNECTION WITH THE Pacific Wings WEB SITES AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL Pacific Wings OR ITS PREFERRED PARTNERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OF THE Pacific Wings WEB SITES OR WITH THE DELAY OR INABILITY TO USE THE Pacific Wings WEB SITES, OR FOR ANY INFORMATION (INCLUDING COMPANY INFORMATION), SOFTWARE, PRODUCTS, AND SERVICES OBTAINED THROUGH THE Pacific Wings WEB SITES, OR OTHERWISE ARISING OUT OF THE USE OF THE Pacific Wings WEB SITES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF Pacific Wings OR ITS PREFERRED PARTNERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

This disclaimer of liability applies to any damages or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication-line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action.

Forms of Payment

The only form of payment that is accepted by Pacific Wings for Ticketless Travel at the Pacific Wings web sites are the following credit cards: American Express, Optima, MasterCard, Visa, Discover and JCB cards.

If you are holding funds from a previously unused trip on Pacific Wings or have other forms of Pacific Wings travel credit (e.g., travel voucher, gift certificate, discount coupon), please contact Pacific Wings Reservations at 1-888-575-4546 for information on how to use those payment options.

Pacific Wings special Internet fares may only be purchased at www.pacificwings.com using the above-referenced credit cards.

Additional Information

We want to thank you for visiting the Pacific Wings web sites for your travel and information needs. For additional information and to learn more about Pacific Wings, please visit our Contract of Carriage section.

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